Privacy Policy

Effective Date: May 6, 2026

Introduction

Welcome to the website of Ospika Animal Hospital (“we,” “our,” or “us”). Your privacy matters to us, and we are committed to protecting the personal information you share with us through our website: https://ospikavet.com/. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, request services, or interact with our clinic online.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Pet information

• Appointment requests

• Medication refill requests

• Messages submitted through contact forms

• Information submitted during virtual appointment inquiries

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visits

• Website usage analytics

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and appointment requests

• Provide veterinary services and support

• Process medication refill requests

• Communicate with you regarding your pet’s care

• Improve our website and services

• Maintain clinic records

• Send important clinic updates or service-related communications

• Support virtual care services where applicable

Consent

By using our website or submitting your information, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us directly; however, doing so may limit our ability to provide certain services.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Veterinary specialists or referral clinics

• Diagnostic laboratories

• Payment processors

• Technology or website service providers

• Regulatory authorities where required by law

All third-party providers are expected to maintain appropriate privacy and security protections.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your personal information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies and Analytics

Our website may use cookies and analytics tools to improve website performance and user experience.

Cookies help us understand how visitors interact with the website and may store preferences for future visits.

You may disable cookies through your browser settings if you prefer.

Third-Party Links

Our website may contain links to third-party websites, platforms, or booking systems. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party services they access.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of certain information

• Withdraw consent to certain uses

• Ask questions about how your information is handled

To make a request, please contact us using the information below.

Contact Information

Ospika Animal Hospital

2380 Ospika Blvd S

Prince George, BC V2N 3N5

Email: [email protected]

Phone: (250) 564-1315

Website: https://ospikavet.com/

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services,

technology, or legal obligations. Updated versions will be posted on this page with a revised effective date.